F.A.Q
Frequently Asked Questions
If you did not find the answer you were looking for, do not hesitate to contact our support here : support@rêvêr.com
About Shipping
Shipping fees are calculated as flat rates depending on your location. We offer free shipping from 100€ of purchase.
We are an on-demand brand and we work with on-demand suppliers. We produce once we receive orders. The fulfillment + the shipping can take up to 20 days, depends on your location. Be patient, it’s worth it.
About Exchange
Given that our garments are unique and make on-demand , it is not possible to exchange. Clothes are made in Europe. People living in America should go one size up. People living in Asia should consider a size below. It’s better to double check with the sizes guide we provide on each product pages.
How long it takes to receive your refund, replacement product, or store credit ?
We will refund you using the original method of payment as soon as we receive the returned product.
Any shipping fees the customer will need to pay ?
We provide worldwide shipping. Shipping fees are calculated as flat rates depending on your location. We offer free shipping from 100€ of purchase.
Any return restocking fees the customer will need to pay ?
Claims deemed an error on our part are covered at our expense.
How you handle lost or damaged returns ?
Claims deemed an error on our part are covered at our expense.
Lost package must be signaled here : support@rêvêr.com
More questions ?
If you did not find the answer you were looking for, do not hesitate to contact our support here : support@rêvêr.com